Help Center
Find answers and get support for your trading journey
Getting Started
How do I fund my trading account?
You can fund your account through bank transfer, wire transfer, or cryptocurrency deposits. Minimum deposit is $1,000 for evaluation accounts. Processing times vary by method - bank transfers take 1-3 business days, while crypto deposits are instant.
What are the trading hours?
Our platform operates 24/5 during forex market hours. Trading is available Sunday 5:00 PM EST to Friday 4:00 PM EST. Some instruments may have different hours based on their respective markets.
How do I place my first trade?
1. Navigate to the Orders page
2. Select your desired instrument
3. Choose order type (Market/Limit/Stop)
4. Enter quantity and price levels
5. Set stop loss and take profit (recommended)
6. Review and confirm your order
2. Select your desired instrument
3. Choose order type (Market/Limit/Stop)
4. Enter quantity and price levels
5. Set stop loss and take profit (recommended)
6. Review and confirm your order
Trading & Orders
What order types are available?
We support Market orders (immediate execution), Limit orders (execute at specified price or better), and Stop orders (execute when price reaches your stop level). All orders can include stop loss and take profit levels.
How are spreads calculated?
Spreads are the difference between bid and ask prices. We offer competitive spreads starting from 0.1 pips on major pairs. Spreads may widen during high volatility or low liquidity periods, especially during news events.
What are the risk management rules?
• Daily loss limit: 5% of account balance
• Maximum drawdown: 10% of account balance
• Maximum position size: 5% of capital per trade
• Minimum trading days: 5 days per evaluation phase
• Consistency rule: No more than 3 consecutive losing days
• Maximum drawdown: 10% of account balance
• Maximum position size: 5% of capital per trade
• Minimum trading days: 5 days per evaluation phase
• Consistency rule: No more than 3 consecutive losing days
Account & Billing
When can I withdraw profits?
Profit withdrawals are available after completing each evaluation phase and meeting all trading objectives. Phase 1 requires 8% profit target, Phase 2 requires 5% profit target, and Phase 3 requires 10% profit target. Processing typically takes 1-3 business days.
What are the withdrawal fees?
Bank transfers: 2.9% processing fee
Wire transfers: $35 flat fee
PayPal: 2.9% + $0.30 per transaction
Cryptocurrency: 1% network fee (varies by blockchain)
Minimum withdrawal: $10
Wire transfers: $35 flat fee
PayPal: 2.9% + $0.30 per transaction
Cryptocurrency: 1% network fee (varies by blockchain)
Minimum withdrawal: $10
Still need help? Contact our support team
Live Chat
Available 24/7 for urgent issues
Email Support
support@genesis.io - Response within 24h
Phone Support
+1 (555) 123-4567 - Business hours only